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GeneralRe: A Linux Question Pin
Sebastián Benítez25-Dec-03 7:18
Sebastián Benítez25-Dec-03 7:18 
GeneralRedHat 8 and HP Proliant ML330 G3... Pin
Joan M24-Dec-03 2:07
professionalJoan M24-Dec-03 2:07 
GeneralThemes service (uxtheme.dll) Pin
bouli22-Dec-03 21:51
bouli22-Dec-03 21:51 
GeneralCompliance report. Pin
WREY20-Dec-03 10:24
WREY20-Dec-03 10:24 
QuestionHow do I stop users from closing applications Pin
Fuzzy Puppy20-Dec-03 7:39
Fuzzy Puppy20-Dec-03 7:39 
AnswerRe: How do I stop users from closing applications Pin
FGP20-Dec-03 7:53
FGP20-Dec-03 7:53 
GeneralResolving IP from MAC Pin
---Ranger---19-Dec-03 23:59
---Ranger---19-Dec-03 23:59 
GeneralNorton Woes Pin
Roger Wright19-Dec-03 13:48
professionalRoger Wright19-Dec-03 13:48 
Another PC broken, another Norton product...Sigh | :sigh: [maybe]

I spent half the day trying to fix a XP PC today with Norton Internet Security installed. Interesting product, and one I haven't seen before. I found and removed two viruses before doing anything else (the online scanner at SARC is a lifesaver for people who catch one because they forgot to renew). Then I started exploring.

The customer's complaint that "I can't use the Internet" was obviously ridiculous, since I had no trouble running the online scan. So I asked her to show me what she means. She went to one of her online financial services without trouble, then tried to log in. IE reported a DNS error. On to the next site - same thing, the front page is okay, but login is impossible. This is getting interesting, I thought, as I started tracing through the process of logging on to a secure website. I tried a few of my own favorites and had the same result, so I hypothesized that IE was blocking https connections. Then I tried one that uses https but without a cgi-bin directory in the path and it worked. Scratch that idea. I checked settings in IE, played with security zones, but nothing helped.

That's when I finally found Norton in her programs menu. I tried running it, and sure enough, though it was current, everything in the control panel was disabled, and I couldn't change any of the settings. A little research turned up the fact that this problem is known to occur with McAfee software on XP machines, but I found no mention of Norton IS being a problem. Meanwhile back at the ranch I did some searching at the Symantec site and found instructions for enabling the Supervisor account ( I have to uninstall/reinstall the entire product, then reregister it ), which I think will then allow me to configure the firewall software. But I'm still not convinced that this is what is blocking logins.

Has anyone else ever encountered these weird symptoms on an XP machine? Any other ideas out there? And while I'm at it, does XP have a Repair option on the installation CD? I noticed that her Help system doesn't work anymore - some viruses wipe that out - and I'd like to repair it without using System Restore (she has no restore points), and without damaging her installed software. Thanks for any clues!

"Another day done - All targets met; all systems fully operational; all customers satisfied; all staff keen and well motivated; all pigs fed and ready to fly" - Jennie A.

GeneralRe: Norton Woes Pin
-- NA --21-Dec-03 0:14
-- NA --21-Dec-03 0:14 
GeneralRe: Norton Woes Pin
Roger Wright21-Dec-03 3:09
professionalRoger Wright21-Dec-03 3:09 
GeneralRe: Norton Woes Pin
-- NA --21-Dec-03 4:22
-- NA --21-Dec-03 4:22 
GeneralRe: Norton Woes Pin
Roger Wright21-Dec-03 4:47
professionalRoger Wright21-Dec-03 4:47 
GeneralRe: Norton Woes Pin
-- NA --21-Dec-03 4:48
-- NA --21-Dec-03 4:48 
GeneralRe: Norton Woes Pin
Roger Wright21-Dec-03 11:18
professionalRoger Wright21-Dec-03 11:18 
GeneralRe: Norton Woes Pin
jmarcos28-Dec-03 12:13
jmarcos28-Dec-03 12:13 
GeneralRe: Norton Woes - Updated Pin
Roger Wright22-Dec-03 14:40
professionalRoger Wright22-Dec-03 14:40 
GeneralW2K shares/workgroup/services Pin
Rob Caldecott18-Dec-03 4:39
Rob Caldecott18-Dec-03 4:39 
GeneralRe: W2K shares/workgroup/services Pin
Roger Wright18-Dec-03 11:22
professionalRoger Wright18-Dec-03 11:22 
GeneralApps vs Processes in Task Manager Pin
Roger Wright17-Dec-03 6:54
professionalRoger Wright17-Dec-03 6:54 
GeneralRe: Apps vs Processes in Task Manager Pin
Chris Richardson17-Dec-03 8:46
Chris Richardson17-Dec-03 8:46 
GeneralRe: Apps vs Processes in Task Manager Pin
Roger Wright17-Dec-03 9:20
professionalRoger Wright17-Dec-03 9:20 
GeneralRe: Apps vs Processes in Task Manager Pin
Imran Ebrahim18-Dec-03 11:03
Imran Ebrahim18-Dec-03 11:03 
QuestionHow to identify what process is holding a file open. Pin
LizardWiz17-Dec-03 6:30
LizardWiz17-Dec-03 6:30 
AnswerRe: How to identify what process is holding a file open. Pin
Daniel Turini17-Dec-03 6:42
Daniel Turini17-Dec-03 6:42 
AnswerRe: How to identify what process is holding a file open. Pin
Roger Wright17-Dec-03 6:50
professionalRoger Wright17-Dec-03 6:50 

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