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What should I do?
Start by realising there are 13,852,767 members here that you could be talking to, and only one that is relevant. So posting a question in general forum like this and just saying
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I tried your solution, but it does not fit my needs.
Doesn't tell anyone what "solution" you are referring, or who actually wrote it and has been corresponding with you about it.
Don't post this under Quick Answers - if you got the code from an article, then there is a "Add a Comment or Question" button at the bottom of that article, which causes an email to be sent to the author. They are then alerted that you wish to speak to them.
Posting this here relies on them "dropping by" and realising it is for them.